Plozthodex

Return Policy

1. Introduction

At Plozthodex, we take pride in providing high-quality products related to flower therapy. We want you to be completely satisfied with your purchase. This Return Policy outlines the guidelines and procedures for returning products and requesting refunds.

2. Return Eligibility

2.1. Time Frame

You may return items purchased from us within 30 days of the delivery date for a full refund or exchange, provided the items meet our return conditions.

2.2. Return Conditions

To be eligible for a return, your item must be:

  • In the same condition as you received it
  • Unused and in its original packaging
  • Accompanied by the original receipt or proof of purchase
  • Not a perishable item (fresh flowers, plants)
  • Not a customized or personalized product
  • Not a digital product or downloadable resource

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Fresh flowers and plants
  • Custom arrangements or personalized items
  • Digital products and downloadable resources
  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards

4. Return Process

4.1. Initiating a Return

To start the return process, please:

  1. Contact our customer service team at info@plozthodex.world or call +35316777066
  2. Provide your order number and details about the item(s) you wish to return
  3. Explain the reason for your return
  4. Wait for confirmation and return instructions

4.2. Return Shipping

Once your return request is approved:

  1. Pack the item(s) securely in appropriate packaging
  2. Include your order confirmation or the return form provided by our team
  3. Ship the package to the address provided in the return instructions
  4. We recommend using a trackable shipping service and keeping the tracking information until your return is processed

4.3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The item received was damaged or defective
  • You received an incorrect item
  • The item differs significantly from its description on our website

5. Refunds

5.1. Refund Processing

After receiving and inspecting your return, we will notify you about the status of your refund. If approved, your refund will be processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

5.2. Refund Methods

Refunds will be issued using the original payment method:

  • Credit/Debit Card: Refunded to the original card
  • PayPal: Refunded to your PayPal account
  • Bank Transfer: Refunded to the original bank account
  • Store Credit: Available as an alternative to original payment method refunds

5.3. Partial Refunds

We may issue partial refunds in the following situations:

  • Items returned with signs of use or handling beyond inspection
  • Items missing parts, accessories, or original packaging
  • Items returned outside the 30-day return window but within 45 days

6. Exchanges

If you wish to exchange an item for a different product rather than receive a refund:

  1. Follow the same return process outlined above
  2. Specify during your return request that you prefer an exchange
  3. Indicate the item you would like to receive instead

If the exchanged item has a different price, you will either be charged the difference or receive a partial refund, as appropriate.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of receiving the product
  2. Provide clear photographs showing the damage or defect
  3. We will arrange for a return shipping label at no cost to you
  4. Once we receive the damaged item, we will send a replacement or issue a full refund, including original shipping costs

8. Changes to Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the revised Return Policy.

9. Contact Information

If you have questions about our Return Policy, please contact us at:

Plozthodex
6 Nassau St
Dublin 2, D02 W865
Ireland
Phone: +35316777066
Email: info@plozthodex.world